XSS Mistakes in the Chatwoot Widget and How to Fix Them
If you embed the Chatwoot widget, you’re adding a live JavaScript application to your site. That’s fine. I like Chatwoot. But I’ve seen teams treat the widget snippet like a harmless copy-paste include, then forget it touches the DOM, handles user-controlled content, and often runs with broad trust in production. That’s where XSS mistakes show up. The Chatwoot widget itself isn’t the only thing to think about. The bigger problem is usually how developers pass data into it, how they customize the launcher, and how they weaken their own defenses to “make the widget work.” ...