Preventing XSS in the Drift Chat Widget
Drift is easy to drop into a page, which is exactly why people get sloppy with it. I’ve seen teams treat chat widgets like harmless marketing glue: paste the vendor snippet, pass a few user fields, and move on. That mindset creates XSS problems fast. The widget itself may be hosted by Drift, but the dangerous part is usually the code around it: how you inject the snippet, how you pass user-controlled data, and how your app renders data collected through chat flows. ...