XSS in Freshchat Widget: Risks, Fixes, and Tradeoffs
Freshchat is convenient. Drop in a script, get customer messaging, move on. That convenience is exactly why widget security gets hand-waved until someone notices user-controlled HTML, sketchy postMessage handling, or a CSP exception list that has turned into a small novel. If you’re assessing XSS risk in the Freshchat widget, the real question usually isn’t “is Freshchat vulnerable?” It’s “what XSS exposure do I create by embedding and customizing it on my site?” ...